Shipping Policy

At Two Moms, we are committed to delivering fresh, high-quality products to your doorstep in the shortest possible time. This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website https://twomoms.in

1. Serviceable Locations

  • We currently deliver to selected cities and pin codes in India.

  • Availability of delivery will be confirmed at checkout.

  • If your location is not serviceable, you will not be able to place an order.

2. Order Processing Time

  • Orders are usually processed within 24–48 hours of confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email/SMS confirmation once your order has been shipped.

3. Delivery Timelines

  • Estimated delivery time is 2–7 business days, depending on your location.

  • For metro cities, deliveries are usually faster, while remote areas may take longer.

  • Delivery delays may occur due to circumstances beyond our control (e.g., weather, strikes, courier delays).

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • From time to time, we may offer free shipping as part of promotions or minimum order value thresholds.

5. Delivery Partner

  • We work with trusted courier and logistics partners to ensure safe and timely delivery.

  • Tracking details will be shared with you once the order is shipped.

6. Failed Deliveries

  • Customers must provide accurate delivery details (name, address, contact number).

  • In case of incorrect details or failure to accept delivery, the order may be returned, and re-delivery may incur additional charges.

  • Perishable items once returned cannot always be re-shipped.

7. Damaged or Missing Items

  • If you receive a product that is damaged, spoiled, or incorrect, please notify us within 2 days of delivery at care@twomoms.in with your order details and photos/videos as proof.

  • We will arrange for a replacement or refund as per our Refund & Returns Policy.

8. International Shipping

  • Currently, we do not ship outside India.

9. Contact Us

For shipping-related queries, please contact us:

📧 Email: care@twomoms.in
🌐 Website: https://twomoms.in